By 2020, approximately 20.4 billion devices are estimated to be connected to the internet. These IoT devices are getting smarter, connecting to intelligent applications, such as Amazon's Alexa or Apple's Siri, and helping consumers make transactions and complete tasks. However, they are also sparking conversational AI, and it stands to change customer service. Explore conversational AI, its benefits and challenges, and how it will help change customer service.
I love the fact that there are examples with real companies in this to help you have a context for it. I think this helps companies, customers and evn us as the consumer as it all feeds into the likes of Alexa and Siri.
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