From bots and virtual assistants, to biometrics and digitization, firms must embrace new technologies that provide rewarding customer experiences.
Interesting set of predictions. I can see what Harphajan means - companies in the UK like Nutmeg are using robo-advisors and I can see a lot of the pensions and investment world increasingly using them in order to cut costs, reduce commission and attract customers. Just like discount supermarkets are taking the food retail area by storm, robo-advisors are taking the financial world in the same way.
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