2018 will be the year of the chatbot by Patrick Nguyen via @infomgmt

In the coming year, AI will increasingly shape the customer experience.

I think this is an interesting development and although there are plenty of imperfect chatbots I'm hoping over time they will get better and better as their use if more established.

AI & Machine Learning : The Most Used Fundamental Terminology of It via @08DevEsh

Suddenly, artificial intelligence (AI) is everywhere. For decades, the dream of creating machines that can think and learn like humans seemed like it would be perpetually out of reach, but now artificial intelligence is embedded in the phones we carry everywhere, the websites we use every day and, in some cases, even in the appliances we use around our homes.

Great list and explanation of terms.

How Conversational AI Will Change Customer Service by @VanRijmenam via @Datafloq

By 2020, approximately 20.4 billion devices are estimated to be connected to the internet. These IoT devices are getting smarter, connecting to intelligent applications, such as Amazon's Alexa or Apple's Siri, and helping consumers make transactions and complete tasks. However, they are also sparking conversational AI, and it stands to change customer service. Explore conversational AI, its benefits and challenges, and how it will help change customer service.

I love the fact that there are examples with real companies in this to help you have a context for it. I think this helps companies, customers and evn us as the consumer as it all feeds into the likes of Alexa and Siri.

INFOGRAPHIC: The bot platform ecosystem by Jon Bruner via @OReillyMedia

A look at the artificial intelligence and messaging platforms behind the fast-growing chatbot community

Wow I had no idea there were so many of them.